Terms & Conditions

Welcome to the ‘www.boudoirlashes.co.uk’ website (the ‘website’). This website is owned and operated by Asma Docrat of Blinking Beauty LTD (‘boudoir lashes’ or ‘us’ or ‘we’). If you want to ask us anything about these terms & conditions or have any comments on or about our website, please email our customer services team at customerservices@boudoirlashes.co.uk
These terms & conditions incorporate our privacy policy and set out the basis on which you can visit and use the Boudoir Lashes website. Please read them carefully as they contain important information.
Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Boudoir Lashes. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Accuracy of content

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. All prices are displayed including VAT.
We have made every effort to display as accurately as possible the style of treatments. However, the colour / light variations you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour / style of lashes will accurately reflect the depth and clarity of the treatments. To the extent permitted by applicable law, Boudoir Lashes disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

Availability

All treatments are subject to availability. Validly stated prices on our website remain in effect for so long as the treatment is available or as otherwise stated on our website. We will inform you as soon as possible if the treatment you would like is not available.

Acknowledgement and acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your treatment requirements and provide you with a confirmation email. If we are unable to fulfil your requirements, we will contact you by email or telephone advising you of this. If you require any information concerning your treatment please email us at customerservices@Boudoir Lashes.co.uk quoting your name and telephone number. We may not accept your treatment request if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Inspection

Upon completion of your treatment you should inspect the area treated check that everything is in order. You will be deemed to have accepted your treatment as complete, unless you notify us before you leave the premises, that there is a problem. If you fail to take such action, we are not obligated to accept any rejection of the treatment by you at a later date.
Your statutory rights are not affected.

Payment

Payment can be made by any of the following methods: Visa, Mastercard, Electron and Solo AMEX, PayPal and Cash. Payment will be debited and cleared from your account at the point at which make an appointment. You confirm that the means in which you pay eg: credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Boudoir Lashes, we will not be liable for any rejection or cancellation of your treatment. We retain the legal ownership of all treatments and items used and passed onto the client during treatment in this case eyelash extensions until full payment has been made by you and received by us and legal ownership of the items will immediately transfer back to us if we refund any payment for the treatment to you.

Legally binding contract

Please remember that when we accept your treatment booking, there will be a legally binding contract.

Cancellations

If you need to cancel your appointment you may do so 48hrs prior to your treatment. Bookings cancelled with the 48hr period will be charged half of the treatment value. Bookings cancelled within 24hrs will be charged the full amount.
You can submit your cancellation notice by email to our customer services department at customerservices@BoudoirLashes.co.uk.

Making a Booking

When making a booking please have your credit card / payment details with you. We will always take the full payment. If you do not have your payment details on you we will not be able to confirm or hold your booking. Please ensure that you have your email address to hand as we will always email out a confirmation once you have paid for your treatment(s).

Rescheduling Your Appointment

You may reschedule your appointment upto 24hrs in advance and book again within a 7 day period. If there are no appointments available we will extend this period upto 21 days. If you reschedule your appointment on the same day you will be charged 50% of your treatment price. However if we manage to fill the appointment you will not be charged. An appointment that has been ‘Rescheduled’ is exempt from the cancellation policy. You will still be charged the full treatment price even if you cancel within the specified time frame.

Special offers

We always value our clients and as a thank you we like to offer something back. From time to time we have Special Offers in store and on our website. These special offers will have their own terms conditions attached to them during the offer period. We reserve the right to change them without notifying our clients. Please check at the time of booking for the full terms and conditions.

Group Bookings

The cancellation and rescheduling terms and conditions are different for group bookings. We class group bookings for a party of 3 or more. We will always take payment in full for the whole booking. You may cancel or reschedule your group booking 28 days in advance only, after the 28 day period we will charge you 50% of the booking price. Group bookings cancelled / rescheduled within 48hrs will be charged the full amount.

Waiting list

If we do not have appointments available we will put you onto our waiting list and contact you if we have any cancellations. However we will always try to fit you in if we can.

Privacy policy

Boudoir Lashes values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. You will be asked to fill out a client consultation form, which will include, your name, address, telephone number and email address etc.

We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

i. administering treatment:
The information you give us is necessary to enable us to carry out your treatment to the best of our ability.

ii. customer service:
We ask for your contact details, such as your email address and telephone number, to enable us to confirm your booking and to contact you incase there is a problem.

iii. direct marketing:
We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone.

iv. data protection
Boudoir Lashes is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us. The above section of our terms & conditions comprises our privacy policy and enables you to understand how we retain and use your personal information.

Damage to your computer

Boudoir Lashes makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Boudoir Lashes will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Limitation of liability

Boudoir Lashes makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible Boudoir Lashes will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Boudoir Lashes’ reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.

Exclusions of liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Boudoir Lashes or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Complaints & submission of information

If you wish to contact us to complain about any matter, please email us at customerservices@boudoirlashes.co.uk.
We welcome your enquiries or feedback on the treatments and or overall experience. Merchandise. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas or other information you provide to us (‘information’) will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant Boudoir Lashes a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or ‘spam’ in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead Boudoir Lashes as to the origin of the information submitted and you agree to indemnify Boudoir Lashes and hold Boudoir Lashes harmless from and against any claims arising from your claims and/or any third party’s claims to any rights in any such information.

Intellectual property

The trade marks, logos and service marks (‘intellectual property’) displayed on our website are the registered and unregistered marks of Boudoir Lashes , our affiliates, our licensors and/or our suppliers in the UK, US and other countries and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

Non-waiver

No failure to exercise and no delay on the part of Boudoir Lashes in exercising any right, remedy, power or privilege of Boudoir Lashes under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Boudoir Lashes.

Changes to legal notices

We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

Law, jurisdiction and language

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
These terms & conditions do not affect your statutory legal rights.