TERMS OF SERVICES

Payment Policy

Please note all of our appointments are booked and paid for in advance, You can book everything ONLINE HERE.

Without a payment your appointment will not be booked or confirmed.

You agree to this policy at the time of booking.

COVID POLICY

If you are unwell or experience covid symptoms or any other symptoms we kindly request that you do not attend your appointment and follow the current government guidelines. Please note we will need a valid Doctors Medical Letter within 48hrs of cancelling your appointment / Group booking to confirm your sickness for your treatment to be rescheduled to another day. failure to provide this will fall into our cancellation policy. For group bookings if one or all members of your party is unwell your booking will be transferred to a new day even if the booking has been made for a special occasion and the treatments are for the occasion the booking will be transferred to a new day even if it is past the event day.

We accept most major debit/credit cards, including American Express.

We DO NOT accept Cheques.

Cancellation / Refund Policy 

At Boudoir Lashes our cancellation fee is the full cost of your treatment booking fee / group booking or treatment slot. We are unable to fill any last minute cancellations as all of our appointments are booked in advance by appointment only. We do have a waitlist and if we are able to fill the slot to the same value or greater on the same day at your appointment time we will transfer your fee to another day for an appointment within 30days and no later. We do however offer a grace period of 7 days prior to your appointment for you to make any changes to your booking incase you’d like to add or adjust the treatments you would like, this does not apply to treatments with a lower value.This policy applies for group bookings (more than one person) or multiple treatments in one session. If you have booked a single session treatment you have 48hrs prior to your appointment to make small changes to the time or adding additional treatments if there is room on the schedule. You will not be able to cancel or reschedule your session at this point. Please note to cancel your entire booking you will need to provide 7days notice in advance of your booking and your booking fee will be held on file, failure to do so will result in the loss of your booking fee. A refund will not be given, you will be charged the cancellation fee which is the full cost / price of the treatment paid for.

We do not offer refunds on treatments, all payments are kept on file and allocated as credit onto your account for you to use upto 3 months from the date of your original booking providing you have given us more than 48hrs notice for single session treatments and 7 days notice for group /multiple bookings in one session. Any time past this you will lose your credit. By booking with us you agree to this policy. If you have any questions please contact us BEFORE you book your appointment. In the event that you are unable to complete your booking due to medical reasons we will require a medical note to confirm this. Please let us know as soon as possible before your appointment is due, upon receipt we will transfer your booking to another day and process your booking as credit onto your account less a 50% booking fee.

Failure to give this notice time will result in you losing the value of your appointment; this includes appointments bought as part of a package or group and will be charged the full cancellation fee. To be clear the cancellation fee is the full price of your treatment / group booking / multi treatment booking.

Discounted treatments and offers are non-exchangeable and non-refundable even if requested outside of our cancellation policy.

If you cancel a special offer or discounted treatment you will forfeit the booking and be charged the cancellation fee.

We reserve the right to change our prices, policies, terms and conditions without warning, if you have a credit on file and our prices have changed you will need to pay the difference.

Appointments

It is the sole responsibility of the client(s) to ensure that they arrive on time for their appointment. Please allow enough time to get to your appointment. All of our appointments are to time, in the event that you are late to your appointment, your appointment time and treatment will be adjusted / reduced based on the time frame you have left in consideration for our next client. There are no exceptions, it is unfair to our other clients to be late for them when they have turned up on time for their appointment.

For best practice please arrive 15 minutes prior to your appointment, so that you can use the bathroom, make any last minute calls etc. This will allow the therapist to start promptly. If you are a first time client you will be asked to fill out a brief consultation form prior to your treatment.

LATENESS

If you are late we can only do what we can in the time frame you have left. The onus is on you to arrive on time. All of our appointments require time to complete from start to finish, you may not receive the full treatment it may be adapted based on the time left once you arrive. The full price of the treatment will still be charged as this time has been booked for you.

For example if you have booked a 2hr lash session we cannot apply the same amount of lashes if you arrive 10/15/20/30mins late and so on. If you arrive 30mins late to a 2hr session for eyelash extensions the end result you may have could be a mascara effect or Le boudoir effect simply because that’s all the time left on your appointment.

We cannot extend any time to allow for the lateness in consideration to our other clients. We will not offer a refund if you are late or only part of a treatment has been carried out because you are late. It is your responsibility to arrive on time for your appointment to ensure you receive the full treatment. Please check roads / trains / buses etc in advance. If you are travelling from quite a distance please allow extra time. We cannot stress how important it is to turn up on time. A refund will not be given if the treatment you received or the end result is not what you expected due to lateness. For group bookings please ensure each person arrives at the allocated time.

TRIALS

If you are getting married I recommend a trial to ensure that eyelash extensions are the perfect fit for you. You can then arrange your makeup and hair trial around your eyelash extensions. This will enable you to see how you will look on your special day. I can then adjust your lashes if need be. 9/10 brides opt for my Magnifique Lash Set as seen on Pixie Lott and Joely Gabrielle . This set is beautiful and is created bespoke to you.

PREP

Please ensure you follow the prep to the letter prior to your appointment. Any time taken to remove your makeup will be part of your appointment, and will reduce the amount of lashes that can be applied.

AFTERCARE

Once a treatment has been completed it is the sole responsibility of the client to ensure they follow the aftercare provided. You can find this online and also instructions will be given to you verbally. Please note that if you fail to follow the steps needed to ensure. a smooth delivery of service any time taken to fix / amend / repair will be at the cost of a new appointment. Refunds will not be given to improper care or negligence, or for any other reason.

PATCH TEST

Certain treatments may require a patch test in advance to your appointment, please contact us to arrange this. A patch test is required for new eyelash extension clients, Lash Lift, tinting and if you have allergies to any products. We will not be held liable for any complications should you choose not to have a patch test.

Please ensure that you’ve booked your appointment at the right TIME, DATE and LOCATION. Please also check the time zone and details in your confirmation appointment. The oness is on you to ensure you have the right appointment. If you book the wrong DATE / TIME / LOCATION we are not liable and you will forfeit the total cost of your booking. All details will be in your confirmation email so please ensure the details are correct.

SPECIAL OFFERS

Discounted / Special Offer treatments are EXEMPT from our standard cancellation policy and are non-exchangeable and non-refundable. So please ensure you keep your appointment as there will be no exceptions.

Children / Pets / Food / Mobile Phones

We understand that sometimes you are unable to escape your children but need some R&R! However, we ask you to refrain from bringing them to your appointment as we are not liable for their care during your treatment.

 We keep many sharp objects and chemical products for professional use, for your own child’s safety and in consideration to our other clients present .

Should you choose to bring your child to your appointment we reserve the right to refuse to perform your treatment under these circumstances a right to a refund or rescheduling to another date will not be available to you.

We kindly ask that you finish your food / meal before arriving for your treatment as the smell from some foods can be quite strong, which could linger and create an unsavoury space for our other clients to enjoy.

We kindly ask that you refrain from using your mobile phone during your treatment as this could prevent your therapist from proving you the best treatment.

THE RIGHT TO REFUSE SERVICE

Our staff has the right to work in a safe environment, they have the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service. If you have any allergies, skin impairment or medical conditions which are contraindicated we reserve the right to refuse service as you are putting our staff and other clients at risk. Please note a refund will not be provided to you under any circumstances.